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Accessibility During Hotel Booking

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software.

To ensure this, 21 Broad is committed to compliance with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing has been developed after carefully parsing these particular guidelines and is continuously being enhanced to make our technology more accessible and user-friendly.

We have tested our hotel’s website to ensure that we meet or exceed Level AA checkpoints of the WCAG 2.0 Standard.

Our hotel website allows visitors to search for accessibility featured guest rooms with ease. To search for guest room availability, click here.

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  • Modify our policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms
  • Identify and describe accessible features at our place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs
  • Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type
  • Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems
  • Guarantee that the specific accessible guest room reserved through our reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media, which you will find in the footer of our web site pages.

If you have any questions or would like to report any issues related to the accessibility features of our hotel’s website, please contact us at .

To learn more about W3C’s Web Accessibility Initiative (WAI) click here.

Hotel Website Accessibility Features

This hotel website for 21 Broad is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our hotel’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References


ADA Accessibility Features at 21 Broad

21 Broad in Nantucket is committed to accommodating the needs of all our guests, and we strive to provide visitors with an accessible, barrier-free lodging experience.

Please note that we are currently making accessibility enhancements to our website. Below you’ll find relevant information outlining some of the physical ADA accessibility features at our property. If you have any questions about these, or to make reservations or ask any questions, please contact us at (508) 228-4749.


  • We offer two (2) fully ADA accessible King Deluxe guest rooms available for booking online or by phone
  • One of the ADA rooms is located on the first floor and the second is located on the second floor, accessible by elevator
  • Our lobby (and the entire first floor, including six (6) guest rooms) is accessible via ramp alongside the driveway (an alternate entrance at the front of the building requires 4 steps to enter)

Parking & Transportation

  • There is one accessible parking spot, located in the driveway directly next to the ramp leading to the lobby and check-in area
  • ADA-Accessible Guest Room Features
  • Compliant guest room bathroom facilities with roll-in showers
  • Shower benches and rails
  • Wheelchair accessible doors, closets, and sinks
  • Compliant clear space throughout guest rooms

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